Frequently Asked Questions (FAQ)
Below are the most common questions our customers ask.
If you need further assistance, feel free to contact us at support@vitafeetcan.com.
1. Ordering & Payment
What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, Google Pay, PayPal, and Shopify Payments (powered by Stripe).
All payments are processed securely.
Can I change or cancel my order after placing it?
Orders can only be changed or cancelled within 12 hours and only if they have not yet been processed for shipping.
Once shipped, we cannot modify the order.
Do you offer discounts or promotions?
Yes. We frequently offer seasonal promotions and exclusive discounts.
Sign up for our newsletter to stay updated.
2. Shipping
How long does shipping take?
Processing time: 2–3 business days
Delivery time: 7–12 business days within Canada.
Which shipping carriers do you use?
We primarily ship with Canada Post and UPS.
Do I receive a tracking number?
Yes. Once your order is shipped, a tracking link will be emailed to you.
What if my package is delayed?
Shipping delays can occur due to weather, holidays, or carrier issues.
Your tracking link will always reflect the most updated information.
3. Returns & Exchanges
What is your return policy?
You may return unused and unworn items within 30 days of delivery.
For full details, please see our Return & Refund Policy.
How do I start a return?
Email us at support@vitafeetcan.com with:
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Your name
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Order number
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Reason for return
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Photos (if applicable)
Our team will send instructions and the return address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
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The item arrived defective
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You received the wrong product
In these cases, we cover the return shipping.
Do you offer exchanges?
We do not offer direct exchanges.
If you need a different size or model, please return the product and place a new order.
4. Product Information
Are VitaFeet shoes orthopaedic?
Yes. Our footwear is designed for enhanced comfort, pressure relief, stability, and support — ideal for daily use.
How do I choose the right size?
We recommend checking our Sizing Guide found on every product page.
If you’re between sizes, most customers prefer going one size up for optimal comfort.
Are the shoes suitable for wide feet?
Many of our models are designed with flexible materials that accommodate different foot shapes.
Check the product description for width details.
What materials are used in your footwear?
Our products use high-quality breathable fabrics, soft insoles, and lightweight soles designed to reduce strain on the feet and joints.
5. Delivery Issues
My package says delivered, but I didn’t receive it. What should I do?
Please:
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Check your mailbox and surrounding areas
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Confirm the delivery address
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Ask neighbours or building management
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Contact the carrier with your tracking number
If the carrier confirms a misdelivery, contact us and we'll help resolve the issue.
What happens if my package gets lost?
If the tracking has no updates for more than 10 days, contact us.
We will investigate with the carrier.
6. Customer Support
How long does it take to receive a response?
Our team usually replies within 24–48 business hours.
Where can I contact you?
You can email us at:
support@vitafeetcan.com
7. Product Care
How do I clean my shoes?
We recommend:
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Hand cleaning
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Mild soap
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Air drying only
Avoid washing machines or dryers, as they may damage the materials.
How long do VitaFeet shoes last?
With proper care, our shoes are designed for long-term comfort and durability.
8. General Questions
Do you have a physical store?
No. VitaFeet operates exclusively online to keep prices affordable and accessible.
Do you ship internationally?
At the moment, we ship only within Canada through our Canadian storefront.